Terms and Conditions of Service
Welcome to CupMate!
These terms and conditions outline the rules and regulations for the use of ELİTE GLOBAL DANIŞMANLIK DIŞ TİCARET LİMİTED ŞİRKETİ's Website, located at https://cupmatecoffee.com.
These Terms & Conditions (the “Agreement”) govern the use of the CupMate Coffee digital platforms by individual consumers.
1. Parties
This Agreement is entered into between:
a) Elite Global Danışmanlık Dış Ticaret Limited Şirketi, providing services through the CupMate Coffee website, mobile application(s) and related digital platforms (the “CupMate Platforms/Systems” or “Platform”) (the “Company”)
and
b) The individual who creates an order request for goods or services through the Platform, for non-commercial purposes (the “User”).
These Terms apply to orders placed without membership to the extent applicable.
2. Subject and Services
The subject of this Agreement is to set forth the terms under which the User may benefit from services offered through the Platform and to define the Parties’ rights and obligations.
The Company enables Users to order coffee, cold beverages, smoothies and similar products via the Platform, together with related services.
CupMate acts as the direct provider of the ordered products and services; therefore, the preparation and handover of orders are governed by this Agreement.
3. User Account System
Users may register by completing the sign-up form and/or by using third-party sign-in methods (e.g., Apple). If registration steps are not completed, the User may not access membership-only features.
Users represent that they are at least 18 years old. Users under 18 may use the Platform only with parental/legal guardian consent.
A User may need an email address/phone number and a password. Password security is the User’s sole responsibility.
The Company may assume that any person logging in with a valid email/phone and password is the User and has no obligation to verify the source of each login.
4. User Obligations
While using the Platform, the User agrees to:
• Provide accurate and up-to-date information,
• Be responsible for transactions made via the registered email/phone,
• Refrain from unauthorized access or modifying the Platform software,
• Avoid harassment, threats, unlawful or inappropriate content,
• Not post advertisements, run unauthorized promotions, surveys or chain messages,
• Not distribute spam, malware, viruses or similar harmful content,
• Not process or misuse third-party personal data unlawfully,
• Use the Platform for personal consumption only and not for resale.
If the User violates this Agreement, the Company may take necessary measures including restricting, suspending or terminating the account.
5. Rights Granted to the Company
The Company may temporarily suspend or permanently discontinue the Platform at any time.
The Company may change Platform content, modify or terminate any service, and delete account data upon request to the extent permitted by law.
For security concerns, the Company may restrict payment options, limit features, and restrict/suspend/terminate the User account.
6. Purpose of Use
The User shall use the Platform and all content in compliance with this Agreement, Platform rules, applicable laws and public morals. Any unlawful use is the User’s responsibility.
All orders are for personal use and not for resale. If resale or bulk ordering is detected, the Company may refuse/cancel/withhold delivery and restrict or terminate the account.
7. Coupons, Discounts and Promotions
The Company may offer coupons, discounts and promotions subject to eligibility, duration, limits and product/pick-up point restrictions.
The Company may invalidate, terminate or modify any coupon or promotion without prior notice.
8. Payment
The User pays the order amount using the payment options provided on the Platform.
Online payments may be processed via third-party payment service providers. Unauthorized use of cards is handled under applicable legislation.
The Company may add or remove payment methods at its discretion.
If the User consents to storing payment details, such data may be stored within the infrastructure of third-party payment providers.
9. Product Handover (Designated Pick-Up Point Model)
Orders are handed over at the “designated pick-up point” selected by the User within the Platform. The Company does not provide home/address delivery.
After receiving a “ready” notification, the User must be present at the selected pick-up point and collect the order. The order will not be left at any other location.
Due to food safety and hygiene, uncollected or delayed orders may not be eligible for refund or remake, or may be handled on a limited basis.
Any estimated times shown on the Platform are indicative and not guaranteed; delays may occur for operational reasons.
ALLERGEN NOTICE: While the Company aims to provide ingredient information with reasonable care, products may contain allergens (e.g., dairy, nuts, gluten, etc.) and there may be a risk of cross-contamination. If the User has any allergy or sensitivity, it is the User’s responsibility to review ingredient information and communicate necessary warnings before ordering. To the extent permitted by applicable law, the Company shall not be liable for consequences arising from the User’s allergy or special health condition.
10. Pick-Up Orders
CupMate operates primarily under a pick-up model. The User collects the order at the selected point; no address delivery is provided.
Changes to the selected pick-up point may not be operationally possible after an order is placed.
11. Refunds
Refunds for orders paid online may be issued under these circumstances, subject to this Agreement:
• The order cannot be prepared and is forcibly cancelled by the Company,
• Technical failure prevents proper processing,
• Clear Company-caused errors in preparation or handover,
• Any cancellation approved by the Company (if applicable).
No refund may be provided for User-caused reasons such as failure to appear at the pick-up point, late arrival, failure to collect the order, or selecting the wrong pick-up point.
Refund timelines depend on the payment method and the procedures of the relevant bank/payment provider.
12. Intellectual Property
All intellectual property rights in the Platform design, software, domain name, trademarks, logos, slogans and content belong to the Company.
13. Data Retention and Evidence
User account and transaction records are retained in accordance with applicable laws and data protection rules.
14. Governing Law and Jurisdiction
This Agreement is governed by the laws of the Republic of Türkiye. Istanbul Central Courts and Enforcement Offices shall have jurisdiction.
15. Force Majeure
Neither Party shall be liable for delays or failures caused by events beyond reasonable control (fire, riot, earthquake, flood, strike, epidemic, curfew, war, legal restrictions, etc.). Obligations are suspended until the force majeure event ceases.
16. Effective Date
This Agreement becomes effective upon the User’s registration or upon placing an order via the Platform and remains effective while the User continues to use the Platform.
17. Termination
Either Party may terminate this Agreement at any time. Rights and obligations accrued up to the termination date remain enforceable.